Eliminate the hassle of mailing checks or making in-person payments by paying available charges in your account with your secure, online, TurboTenant account!
Quick Links
Getting Set Up
Making a Payment
Frequently Asked Questions
When your landlord requests a payment, you will be notified via email. Click the "Make Payment" button in the email to log in with your TurboTenant account. You will be prompted to create a password if you don’t have a TurboTenant account yet.
Forgot your password? You can reset it here. Want to set up Autopay on your account so you can put your payments on autopilot? Learn about that process here.
Next, you can view and select the charge(s) you want to pay.
When you make your first payment, you will need to add a payment method. You have the option to connect your bank account or add a credit/debit card.
You can initiate payments via ACH transfer by linking your bank account. Note that ACH payments incur a $2 fee with each transaction.
**Depending on your landlord's account status, the ACH fee may be waived.
You can also opt to pay with a credit or debit card! Credit/debit card transactions incur a convenience fee of 3.49%.
Linking your bank account
You can manually enter your bank details or connect to your online banking. By clicking "ADD BANK", you will be prompted to choose your bank and input your online banking login credentials via Plaid.
When connecting your bank account through Plaid, your payment information is encrypted and not viewable by TurboTenant or your landlord.
If your bank is not among our affiliated financial institutions, there is no need to worry. However, you will have to select the "Enter bank information manually" option on the page and follow the process that prompts you to enter your account and routing numbers to connect your account manually.*
*If you decide to manually add your bank account, you will be required to verify your account using a micro-deposit that contains a 3-letter short code used for verification. This typically takes 1-2 business days to be deposited into your bank account. You can read more about this process here. Do not submit the manual verification process more than 1 time in a 72-hour window, this will cancel your first request for a micro deposit.
Making a Payment
You will be notified that a charge is ready for you to pay 7 days before its due date. To make a payment, select the charge(s) you want to pay and click "Make Payment."
Your landlord is notified when you submit a payment. The money will be taken out of your account in 3 to 5 business days, and your landlord can expect to receive the funds within 5 to 7 business days.
Note: To prevent payment failures, you'll want to make sure the funds are available in your account for at least 3 business days.
We will notify you when a new charge is ready for you to pay. Payments will never be taken out of your account automatically (unless, of course, you have turned on Autopay).
Frequently Asked Questions:
Can other renters on my lease make a payment?
Anyone on your lease can pay the charge. If your landlord has partial payments enabled on your lease, you and your housemates can easily pay their share of the charge while leaving the remaining amount for others on the lease.
How do I know my payment is received successfully?
Once you have paid a charge, the status will update from "Unpaid" or "Past Due" to "Paid". You can view Payment Details to see if the transfer is still processing or has been deposited into your landlord’s account.
Can I set up my account to make payments automatically?
Yes! We are happy to offer Autopay for our landlords and their tenants. Learn more about how to set up automatic payments in this article. Please note that your landlord must have this feature enabled in order for you to use it.
How do I change my payment information?
You can connect a new bank account or credit/debit card at any time in the "Rent Payments" tab of your Account Settings.
What is a past-due charge?
If a payment is late (or past their due date) on rent or any other charges your landlord creates, those charges will display as past due. It is advised to clear any past due charges before making payments towards current charges.
What if my payment fails?
If your payment fails, you will receive an email from TurboTenant prompting you to log into your account and retry the payment.
What is Stripe? Stripe is the payment processor we use at TurboTenant to accept and transfer payments. Stripe is designed with security in mind. It handles sensitive payment information like credit card numbers and bank account numbers and ensures compliance with industry-standard security protocols to protect both businesses and customers. Stripe verifies the availability of funds directly with your bank account to process payments.
What is Plaid? Plaid is the software we use for connecting and facilitating interactions between financial institutions and applications or services used by consumers and businesses, such as connecting your bank account to TurboTenant to make rent payments. Plaid is what you will use to add your card for rent payments or log in to your bank account for rent payments. They will also be the ones sending the verification code for manually connecting your bank account.
Still have questions? Reach out to our Support Team via chat or by email at [emailprotected].
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